Papa Murphy's | Take 'N' Bake Pizza

Everyone that works there is always professional, clean, and friendly. They always do their best to ensure every pizza they make is perfect so each customer gets bragging rights come meal time. I have yet to find any place comparable to Papa Murphy's.

I placed an order for one pizza on Tuesday 9/18/23 from the app. I arrived at the time the app/email said it would be complete (30 minutes later) to find a line out the door. The pizza was not ready, and had to wait in line for 45 minutes to ask about it. During this time everyone ahead of me was complaining about their orders not being ready too. Once I got to the register, they said they did not have the order and they would make it. It took another 15 minutes to get the pizza. I was there an hour total waiting. I understand Tuesdays are busy because of the deal, the store should staff for this. If they cannot, then the app should not give a false impression that it will be ready on time. Other restaurants stop taking online orders when volume exceeds what they can actually turn around. Bottom line is the young staff were overwhelmed. I hope ownership sees this and takes steps to address the issue. I will not return until I hear otherwise.

Fast, friendly, service. The line was long, but the staff worked steadily thru it and before you know it... the line was gone! The staff always have smiles on their faces. Fresh product. The menu has a wide variety to choose from. The store is always clean.

I come here for my family every other week at least. The food we got was great as usual, but I was extremely disappointed that not a single worker was wearing a hair net or hat. I work in the food service industry and food safety should be top of mind.

ZERO sense of urgency in that building. Website said it would be ready in 30 mins, go in to wait another 30 mins. Fully staffed, store full of customers working as slow as possible, like comicly slow. What's going on over there?